Cancellation / Transfer of Service

Moving Out of the City?

If you are moving out of the city, please use the Request Transfer-Cancellation Service Form and tell us when you want to discontinue service at your address. Please make sure you include a forwarding address. If there is a remaining balance due, you will receive a final billing. If there is a credit, you will receive a final billing and a check from the city.

Discontinuing Service

Service can be discontinued Monday through Friday during business hours (8:30 am and 4:30 pm). We do not disconnect or cancel service on weekends or after business hours. Before deciding on a disconnect date, please be aware we may be out any time during that day to disconnect the meter. If you plan to do any cleaning you may want to schedule the termination of service for the next day.